Do you accept returns or refund requests? 

All sales are final. The Bitmain miners come with a 12 month factory warranty. The Canaan miners come with a 6 month factory warranty. Brand new miners are shipped directly from the manufacturer's warehouse to ensure functionality and reliability. 

Where are the miners shipped from? 

The miners are shipped directly from the manufacturer's warehouse in Hong Kong. Our company is a US Based company, operating from Northern Virginia.  

Are the miners all brand new? 

Our miners are all brand new in their original package. The Bitmain miners come with a 12 month factory warranty. The Canaan miners come with a 6 month factory warranty.

Will I have to pay custom fees/duty taxes? 

The price listed on Ace Miners includes the custom fee and we take care of any additional taxes ahead of time. 

How long does it take to ship the miners?

We ship the miners within 1-2 days after the order is place. We use UPS Express which is an expedited service. Our customers have received their packages within 5-7 business days. A tracking number is provided in a confimation email after the order is placed. 

What payment methods do you accept? 

We accept bank/wire transfers, Crypto (stable coins such as USDC and BTC) or XOOM. Please send us a message indication your preferred method of payment and we will send you instructions along with an invoice. 

Why can't I use my credit card to pay? 

Many credit card companies don't recognize the crypto currency industry such as mining gear, asics and other related sales as it is volatile in nature. Credit card processors refuse to provide services within the crypto industry in general.

Can I get some information on Bitmain's warranty? 

Absolutely! Bitmain offers a 12 month warranty with all of the S19 Series. The L7 comes with a 6 month warranty. Bitmain is a reputable company as it has a repair center in New Hampshire.

Learn how to submit a Bitmain repair ticket here:

Bitmain's Support Link

Technical Questions

Do the miners come with a power supply and power cords?

The miners that we provide all come with an integrated power supply. The power cords do not come in the package. You may purchase power cords on Amazon or eBay. 

Can I use these miners at home?

We recommend you have an electrician inspect your power consumption prior to setting up the miners. It is recommended that you maintain the miners in cold environment.